Patients on Board


Chino Valley Medical Center (CVMC) is excited to announce the launch of its new Patients on Board program. CVMC is one of only eleven California hospitals, and the only local facility, selected by the Hospital Quality Institute to participate in building this new initiative.

Patients on Board is an action-oriented collaborative program intended to provide patients and their families both with a behind-the-scenes look into hospital processes and a meaningful opportunity to impact those processes and improve patient care.

CVMC is actively recruiting Patient-Family Advisors (PFAs) for this important new venture. PFAs will become patient advisors to the hospital and will participate in a wide variety of projects and help CVMC identify areas of improvement for processes, protocols, policies and patient care. Applications to join Patients on Board as Patient-Family Advisors can be found on the hospital's website,

"PFAs will enable us to see all we do through the eyes of our patients," said Sue Montoya-Bell, Director of Case Management at CVMC. "They will become an integral part of our CVMC team and help us achieve better patient care and increased patient satisfaction."

Patients on Board is another example of CVMC's ongoing commitment to improve the quality of care for patients, families, and the community.

About CVMC

Chino Valley Medical Center, established in 1972, is a 112-bed community hospital. CVMC serves a diverse population and incorporates elements of urban, suburban, and rural medicine, and offers a wide array of patient services including an emergency department, ten intensive-care beds, full radiological and laboratory services, and a comprehensive operative suite with separate GI and pain facilities.

About HQI

The Hospital Quality Institute (HQI), established in 2013, is a collaboration of the California Hospital Association and other healthcare organizations working to improve patient safety, quality, and experience of care.

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For additional information regarding Patients on Board, please contact Sue Montoya-Bell at 909-464-8662 or